Healthcare/2022

Lighthouse: Transforming Organizational Health Management

A comprehensive health management platform designed to help organizations protect their populations, maintain compliance with health protocols, and coordinate health events efficiently for the film and entertainment industry.

Year
2022
Status
Completed
Typology
Web & Mobile App
Client
Daybreak Health

The challenge

Daybreak Health partnered with major entertainment companies across the U.S. film industry. Our research revealed that production companies were allocating significant portions of their budgets to COVID-19 compliance and testing operations. While a California Film Commission study found that major productions spent between 5-6.5% of their budgets on COVID protocols, real-world costs frequently reached 10-30% of total budgets, especially for productions involving travel and quarantine requirements.

The financial stakes were enormous. Films with budgets over $60 million allocated an average of $5.6 million to COVID compliance alone. For smaller productions, the burden was equally significant. A six-week shoot with 23 crew members could spend 12% of the entire budget just on testing.

When outbreaks occurred, the costs multiplied. Production shutdowns meant paying entire crews while idle, then rehiring once filming could resume. Those costs could exceed 10% of total production budgets or hundreds of thousands of dollars per incident. For some productions, added precautions and protocols added approximately $120,000 per week to operating costs.

During a conversation with a line producer, we identified a critical gap: there was no centralized system to track testing status, view results for cast and crew, or manage isolation protocols. Without visibility into their population's health status, productions were operating blind, unable to prevent outbreaks or respond quickly when they occurred. This insight became the catalyst for Lighthouse.

Financial impact

Films with budgets over $60 million allocated an average of $5.6 million to COVID compliance alone. For smaller productions, a six-week shoot with 23 crew members could spend 12% of the entire budget just on testing. When outbreaks occurred, production shutdowns meant paying entire crews while idle, then rehiring once filming could resume. Those costs could exceed 10% of total production budgets or hundreds of thousands of dollars per incident.

The solution

Lighthouse provided three core capabilities: Clinical Guidance & Support for access to expert-reviewed guidelines and educational materials, Compliance Dashboard for monitoring organization-wide health protocol compliance through intuitive dashboards, and Event Coordination for scheduling and managing health events to provide employees with timely access to necessary care.

User groups

The platform serves four distinct user classes:

Employers & people managers

- Line producers and PA coordinators (TV/Film) - School principals (Education) - COVID compliance officers - HR managers - C-suite executives

Patients/participants

- Union and non-union film/TV personnel (Zone A, B, C classifications) - Students and teachers - Hotel staff and guests - Event staff (concerts, live events, theater, sporting events)

Clinical staff (Daybreak Health)

- Nurses - Primary care physicians - EMTs - Health coaches

Operations team

- Daybreak Health operations staff who approve and coordinate events

Key features

Feature map

High-level product backlog for Lighthouse V1, organized by functional area: sign-up and account creation, account management, home and patient list (testing), messaging, education, billing, and risk modeling.

Lighthouse Feature Map

Interactive board (same structure as the map above):

Live Preview

Sign up / Account Creation

12 features

Onboarding - tutorial
Create a user account (Invite only Daybreak - if exists request approval)
Create organization (Established Organizations show as autocomplete)
Create sub-organizations (Established sub-orgs show as autocomplete)
Define your testing scenario needs (single day event, duration of shoot, multiple locations, etc.) - request sent to Daybreak to build testing events, staffing, etc.
Invite other admins (Reg Code - Viewers or editors) - generates link to Lighthouse home for specific organization and sub-organization
Sign Consent
Approval state (Edit request)
Upload CSV file of patients?

Account

9 features

Log-in
Log-out
Profile
Account Settings
Terms of Service
Privacy Policy
FAQ
Add new admins
View past Organizations, sub-orgs, and events

Home / Patient List (Testing...)

21 features

View Organization
View Sub-Organization
View Events
View list of patients
User management admins - Add (invite/resend invite) and delete users - Permissions access rules (All users equal - easily configurable). Compliance and consent
View results: Covid, STI testing, Mental Health for all patients and departments
View locations and capacity
Compliance status? - main flag - First simplified data viz. Split list (default: negative). Positive, up-to-date, not-up-to-date
Filter by zone, time of day, etc.? (Tag users - High level tags for events)

Messaging

7 features

Send large scale message (email, text)? - Report for test (location and download patient app). Listen to customer preference
Send group messages / individual messages to users (once on app)
Show specific types of messages (compliance, emergency, e.g. "You are next" after check-in)
Push notifications (Schema - should only be done by Daybreak)
Canned messages
Create communication preferences

Education

6 features

See Robust FAQ (Expandable buckets of questions)
See blog (Contentful CMS - general educational blog posts) (Static)
Send PDFs, links, and videos on clinical info. to patients to reduce call volume
Send news and most recent protocols (From other organizations) to patients. (Static)
Education to explain results or get more tests done. (Real-time)

Billing

6 features

View invoice and billing history - Static reports
Pay invoice via link to Stripe (Unique Stripe payment link per event?)
Get reminder for bill

Risk Modeling holistic data

4 features

None

Onboarding & setup

Admin login with role-based access, comprehensive profile creation with testing location preferences (on-site, at-home PCR, or both), organization creation and volume estimation, and testing event configuration with patient assignment.

Dashboard & monitoring (web)

Multi-organization view for admins managing multiple entities, real-time testing event overview, high-level compliance dashboard highlighting at-risk patients, and quick navigation to organization-specific details.

Live Preview

Compliance dashboard

Monitor organization-wide health protocol compliance

Total tests
145
At risk
3
Compliant
142
Compliance rate
98%

At risk individuals

3
NameRoleIssueLast testStatusActions
Sarah JohnsonCinematographerTest expired 3 days ago
2024-02-12
Overdue
Michael ChenSound EngineerPending test result
2024-02-15
Pending
Emma RodriguezProduction AssistantTest expired 1 day ago
2024-02-14
Overdue

Recent testing events

Zone A Testing
2024-02-15 • 45 participants
Completed
Weekly PCR Screening
2024-02-14 • 32 participants
In Progress
Pre-Production Testing
2024-02-13 • 68 participants
Completed

Results management

Patient list view organized within testing events, advanced filtering (name, test type, results status, timestamp), individual patient result details (positive, negative, pending), direct communication options (text/email to patient or Daybreak Health), and COVID-19 result tracking (extensible for additional test types).

Lighthouse home and live event testing results

Event coordination

Event request submission with 24-48 hour approval workflow and operations team review and approval process.

Live Preview
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2
3
4

Request new event

Fill in the basic details for your testing event

Mobile app view for requesting an event.

Lighthouse event coordination: request event, event information, and type of test selection

Components

Date range picker

A calendar component for selecting date ranges, used throughout the platform for scheduling events and filtering results by time periods.

Live Preview
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Impact

Lighthouse transformed how organizations manage population health by consolidating testing coordination, compliance tracking, and result management into a single, intuitive platform. By providing real-time visibility into testing status and results, Lighthouse helped productions prevent costly outbreaks through proactive monitoring, respond quickly when positive cases emerged to minimize shutdown risk, reduce administrative burden and eliminate manual tracking processes, and optimize COVID compliance spending by streamlining testing coordination.

For an industry where a single outbreak could cost hundreds of thousands of dollars and halt production for weeks, Lighthouse delivered the visibility and control needed to keep sets safe and productions on schedule.